Terms & Conditions

Definitions

In these Terms & Conditions, the following terms carry the meanings set out below unless the context clearly requires otherwise:

Eligibility

To register and maintain an active gac11 Account, you must satisfy all of the following eligibility criteria at the time of registration and on a continuing basis throughout your membership:

1. You must be a natural person — gac11 does not accept registrations from corporations, partnerships, trusts, or other legal entities.
2. You must be a resident of Indonesia and at least 21 years of age. gac11 enforces a strict minimum age of 21 for all account holders and will require documentary proof of age upon request.
3. You must be the legal owner of the payment method(s) used to deposit funds into your gac11 Account. Deposits made from accounts or payment instruments belonging to third parties are not permitted and will be reversed on discovery.
4. You must not be a current or former employee, officer, director, contractor, or close family member of gac11 or any of its affiliated companies, game providers, or payment partners.
5. You must not be accessing the Platform from a Prohibited Territory. It is your sole responsibility to ensure that your use of the Platform complies with all laws applicable in your jurisdiction.
6. You must have full legal capacity to enter into a binding contract. If you are under any legal disability that prevents you from entering into contracts under Indonesian law, you are not eligible to register.

Account Registration

To access gac11's Services, you must complete the registration process on the Platform and create a single, personal Account. By submitting a registration, you confirm that all information you provide is accurate, current, and complete.

1. One Account Per Person: Each individual may hold only one gac11 Account. Registering or operating multiple accounts — whether under your own name or using another person's identity, device, or payment method — constitutes a material breach of these Terms. gac11 will close all duplicate accounts, void any associated wagers, and may permanently ban the relevant individual from the Platform.
2. Accurate Information: You are required to provide your full legal name, date of birth, current Indonesian residential address, a valid email address, and a verified Indonesian mobile phone number. Providing false, incomplete, or misleading registration information is a breach of these Terms.
3. Account Updates: You must promptly update your Account details if any of your registered information changes. Outdated contact or payment information may delay withdrawal processing and could impact your ability to receive time-sensitive communications from gac11.
4. Username and Password: Your chosen username and password are personal and confidential. You are solely responsible for all activity conducted through your Account. gac11 will treat any instruction or wager placed using your login credentials as having been authorised by you.
5. No Account Transfers: Your gac11 Account is personal to you and may not be sold, transferred, gifted, or otherwise assigned to any third party. Any attempt to transfer an Account will render it immediately subject to closure.

Account Security

You are responsible for maintaining the security of your Account credentials at all times. gac11 strongly recommends the following security practices:

• Use a strong, unique password that is not shared with any other online service.
• Never disclose your password to any third party, including anyone who claims to represent gac11 customer support. gac11 staff will never ask for your password.
• Log out of your Account after each session, particularly when using a shared or public device.
• Contact gac11 support immediately at [email protected] if you suspect that your Account has been accessed without your authorisation.

gac11 will not be liable for any loss arising from unauthorised access to your Account where such access resulted from your failure to maintain the confidentiality of your login credentials, subject to your statutory rights under applicable Indonesian consumer protection legislation.

Deposits

All deposits into your gac11 Account are subject to the following conditions:

1. Minimum Deposit: The minimum single deposit amount is Rp 10.000. gac11 reserves the right to adjust minimum and maximum deposit thresholds at any time, with notice communicated through the Platform.
2. Accepted Methods: gac11 accepts deposits via the following Indonesian payment channels: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, and Bank Permata (local bank transfers); OVO, DANA, GoPay, ShopeePay, and LinkAja (e-wallets). All deposits must originate from a payment account registered in your own name.
3. Currency: All deposits are processed exclusively in Indonesian Rupiah (IDR). gac11 does not accept deposits in foreign currencies. Any funds received in a currency other than IDR will be returned to the source account, with any conversion costs borne by the Member.
4. Processing Time: Deposits made via local bank transfer are typically credited within 5–15 minutes of successful transfer confirmation. E-wallet deposits are generally credited within seconds. During periods of high transaction volume or scheduled bank maintenance, processing times may be extended.
5. Third-Party Deposits Prohibited: Deposits made from payment accounts belonging to a third party will be refunded and may trigger a KYC review. Persistent third-party deposit attempts will be treated as a potential indicator of money laundering and referred to gac11's compliance team.
6. No Deposit Fees from gac11: gac11 does not charge processing fees on deposits. However, your bank or e-wallet provider may apply their own transfer fees, which are your responsibility.

Withdrawals

gac11 processes withdrawal requests 24 hours a day, 7 days a week, including Indonesian public holidays such as Idul Fitri, Idul Adha, and Nyepi. Standard withdrawal processing time is under 10 minutes for amounts within normal thresholds.

1. Minimum Withdrawal: The minimum single withdrawal amount is Rp 50.000.
2. Withdrawal Methods: Withdrawals are processed to the same payment method used for the most recent deposit on your Account, or to a verified Indonesian bank account or e-wallet registered in your own name. Withdrawals to third-party accounts are strictly prohibited.
3. KYC Requirement: gac11 reserves the right to request KYC documentation before processing any withdrawal. Withdrawals will be placed on hold pending satisfactory completion of identity verification where required. See Clause 10 for full KYC details.
4. Bonus Balance: Bonus Funds and winnings derived from Bonus Funds are subject to wagering requirements before they become eligible for withdrawal. Attempting to withdraw Bonus Funds before the applicable rollover has been completed will result in forfeiture of the entire bonus balance. See Clause 7.
5. Withdrawal Limits: Standard daily and weekly withdrawal limits apply and are displayed within your Account settings. Members enrolled in gac11's VIP programme may be entitled to higher withdrawal limits in accordance with their VIP tier terms.
6. Right to Delay: gac11 reserves the right to delay the processing of a withdrawal request where there is reasonable suspicion of fraud, money laundering, terms abuse, or where additional verification is required. In such cases, gac11 will notify the Member within 24 hours of the reason for the delay.

Bonuses & Promotions

gac11 offers a range of promotional bonuses to both new and existing members, including welcome deposit bonuses, reload bonuses, cashback offers, free-bet credits, and seasonal promotions tied to events such as BRI Liga 1 season openers, Piala AFF, Champions League finals, and Indonesian cultural events including Idul Fitri and Ramadhan.

1. Promotion-Specific Terms: Each promotion carries its own specific terms, including minimum deposit amounts, eligible games or markets, wagering (rollover) requirements, minimum odds requirements, and expiry windows. These specific terms are published alongside each promotion and form part of these Terms & Conditions by reference.
2. Wagering Requirements: Unless otherwise specified, Bonus Funds must be wagered a minimum of 10 times (10x rollover) on eligible products before any winnings derived from those funds can be withdrawn. Specific promotions may carry higher or lower rollover requirements as stated in their individual terms.
3. One Bonus Per Promotion: Each promotion is available once per Member, per household, per device, and per payment method. Attempting to claim the same promotion multiple times using different accounts, identities, or payment instruments constitutes bonus abuse and will result in account closure.
4. Void Bets: Wagers that are voided, cancelled, or placed on markets that are subsequently suspended do not contribute toward bonus wagering requirements.
5. Expiry: Bonus Funds and any associated wagering progress expire if the applicable wagering requirement is not completed within the time window stated in the promotion terms, typically 7–30 calendar days from the date of credit.
6. gac11's Discretion: gac11 reserves the right to withdraw, amend, or discontinue any promotion at any time without prior notice. gac11 may decline to award a bonus or may cancel a bonus already credited where it determines, in its reasonable judgment, that a Member is engaged in bonus abuse, coordinated betting activity, or any other conduct designed to exploit promotional offers.

Betting & Gaming Rules

All wagers placed on the gac11 Platform are subject to the following general rules, in addition to any product-specific rules published within the relevant section of the Platform:

1. Finality of Accepted Bets: Once a wager has been accepted and confirmed by the Platform, it is binding. Bets cannot be cancelled, amended, or withdrawn after acceptance, except where gac11 exercises its right to void a wager under these Terms.
2. Obvious Errors: gac11 reserves the right to void any bet placed at odds that were published due to a manifest error — including typographical errors, data feed failures, or pricing system malfunctions — regardless of whether the bet has already been settled. Where a bet is voided under this provision, the original stake will be returned to the Member's Account.
3. Sportsbook: Sportsbook markets, including BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, Champions League, and AFF Cup fixtures, are governed by gac11's Sportsbook Rules, which address event cancellations, postponements, abandonments, and the settlement of mix parlay (multi-leg accumulator) bets.
4. Live Casino: Live dealer games operated by Evolution Gaming and Pragmatic Play Live are subject to the rules of each respective game as presented at the table. In the event of a technical disconnection during a live game round, gac11's policy is to settle the round based on the game outcome where a result was determined; where no result was reached, the stake will be returned.
5. Slots: Slot game outcomes are determined by independently audited RNG systems. Malfunctions void all pays and plays. Progressive jackpot amounts displayed are indicative and subject to change until the moment of confirmed award.
6. Sabung Ayam and Domino QQ: Sabung ayam (live cockfighting) and Domino QQ sessions are governed by their respective in-game rule sets accessible within each product. In the event of a disputed outcome, gac11's decision following review of available evidence is final and binding.

Prohibited Conduct

The following conduct is strictly prohibited on the gac11 Platform. Engaging in any of the activities listed below constitutes a material breach of these Terms and may result in immediate Account suspension, permanent closure, voiding of wagers and winnings, and referral to the relevant Indonesian authorities where required by law:

• Using automated betting software, bots, scripts, algorithms, or any artificial intelligence tool to place wagers or interact with the Platform without human input.
• Accessing the Platform from a Prohibited Territory using a VPN, proxy server, or any other tool designed to mask your true geographic location.
• Opening or operating more than one gac11 Account, or assisting any third party in doing so.
• Providing false, fabricated, or borrowed identity documents during the registration or KYC process.
• Engaging in money laundering, terrorist financing, or any other financial crime through deposits, wagers, or withdrawal transactions on the Platform.
• Colluding with other players in any poker, Domino QQ, or live dealer game to gain an unfair advantage over other participants or over gac11.
• Exploiting software bugs, game glitches, or pricing errors for financial gain, and failing to report such issues to gac11 support promptly on discovery.
• Engaging in systematic arbitrage betting or matched betting designed to exploit promotional offers or guarantee risk-free returns.
• Harassing, threatening, or abusing gac11 staff, support agents, or other Members through any communication channel.

KYC & Verification

gac11 operates a robust Know Your Customer (KYC) programme in line with international anti-money laundering and responsible gaming best practices. KYC verification may be triggered at registration, upon your first withdrawal request, when a cumulative transaction threshold is reached, or at any time gac11 deems necessary to verify your identity.

1. Required Documents: Standard KYC may require submission of a government-issued photo ID (Indonesian National Identity Card — KTP, or valid passport), proof of address (a utility bill or bank statement dated within the past three months), and proof of the payment method(s) used on your Account.
2. Processing Time: gac11 aims to complete standard KYC reviews within 24–48 hours of receiving complete documentation. Complex cases or cases requiring additional verification may take longer, and gac11 will communicate any extended timelines to the affected Member.
3. Account Restrictions During KYC: While a KYC review is in progress, gac11 may place a temporary hold on withdrawal processing. Deposits and gameplay may continue unless the review indicates a higher risk requiring a full Account suspension pending resolution.
4. Data Retention: All KYC documentation submitted to gac11 is stored securely in accordance with our Privacy Policy and applicable data protection standards. Documentation is retained for the period required by law and will not be shared with third parties except as required for legal compliance or fraud prevention purposes.

Responsible Gaming

gac11 is committed to promoting responsible gaming across its entire member base. Online gambling is intended as a form of entertainment for adults who can afford to participate without financial hardship. gac11 strongly encourages all Members to make use of the player-protection tools available through their Account settings.

• Deposit Limits: Set daily, weekly, or monthly caps on the total amount you can deposit into your Account.
• Loss Limits: Restrict the maximum amount you are willing to lose over a defined period.
• Session Time Reminders: Receive notifications after a set period of continuous play to encourage regular breaks.
• Cooling-Off Period: Temporarily suspend your Account for a defined period of between 24 hours and 6 months.
• Self-Exclusion: Permanently close your Account and opt out of all marketing communications. Self-exclusion requests are irreversible for a minimum period of 12 months.

For more information on responsible gaming resources and support, please visit the Responsible Gaming page or contact the support team at [email protected]. 21+ only. Please play responsibly.

Intellectual Property

All content on the gac11 Platform — including but not limited to the gac11 brand name, logo, game graphics, software, text, data, design elements, promotional materials, and audio-visual components — is owned by or licensed to gac11 and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial purposes in accordance with these Terms. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any gac11 content without our prior written consent.

Any feedback, suggestions, or ideas you submit to gac11 regarding the Platform or its Services may be used by gac11 without restriction or compensation to you.

Limitation of Liability

To the fullest extent permitted by applicable law, gac11 and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of profits, revenue, data, or business opportunities;
• Interruption of access to the Platform due to scheduled or unscheduled maintenance, server outages, or third-party infrastructure failures;
• Errors or delays in the display of live scores, odds, or game results caused by third-party data feed providers;
• Any loss arising from your failure to maintain the security of your Account credentials;
• Decisions made in reliance on information published on the Platform, including odds, statistics, or promotional content.

Where gac11's liability cannot be excluded under mandatory Indonesian consumer protection law, gac11's total aggregate liability to you for any claim arising out of or related to these Terms shall not exceed the total amount deposited by you into your gac11 Account in the 30-day period immediately preceding the event giving rise to the claim.

Suspension & Termination

gac11 reserves the right to suspend or permanently close any Account at any time and without prior notice where gac11 reasonably determines that:

• The Member has breached any provision of these Terms & Conditions;
• The Account has been used for fraudulent, illegal, or abusive activity;
• Continued operation of the Account poses a risk to the integrity of the Platform or to other Members;
• The Member has submitted false or misleading information at any stage of the registration, KYC, or dispute resolution process;
• The Member has requested voluntary self-exclusion under the Responsible Gaming provisions.

Upon closure of an Account for reasons other than breach or fraud, any verified real-money balance (excluding Bonus Funds) will be returned to the Member via the payment method on file, subject to satisfactory completion of any outstanding KYC requirements. Where closure follows a finding of breach, gac11 may withhold funds pending investigation and reserves the right to apply those funds to offset any losses or costs incurred as a result of the breach.

You may close your Account voluntarily at any time by contacting gac11 support. Requests for voluntary closure will be processed within 3 business days.

Amendments

gac11 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material — for example, changes to withdrawal conditions, bonus terms, or eligibility criteria — gac11 will provide at least 7 days' advance notice by publishing the updated Terms on the Platform and, where practicable, notifying registered Members by email.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the updated Terms. If you do not agree with an amendment, you must stop using the Platform and request Account closure before the amendment takes effect. The current version of these Terms & Conditions is always available at gac11.net/terms-conditions, with the effective date displayed at the top of the page.

Governing Law

These Terms & Conditions and any dispute or claim arising out of or in connection with them — including any non-contractual disputes or claims — shall be governed by and construed in accordance with internationally recognised principles of commercial and consumer contract law, with particular reference to the context in which gac11 operates: the Indonesia market, with its primary user base resident in cities including Jakarta, Surabaya, Bandung, Medan, Semarang, Palembang, Makassar, and Bali.

Where a dispute cannot be resolved through good-faith negotiation between you and gac11, the matter shall be referred to binding arbitration conducted in English. Each party shall bear its own legal costs unless the arbitrator determines that one party has acted in bad faith, in which case costs may be awarded against the offending party.

Nothing in this clause limits your rights as a consumer under mandatory consumer protection provisions applicable in your country of residence.

Contact

If you have any questions, concerns, or complaints relating to these Terms & Conditions, or if you wish to exercise any right provided under these Terms, please contact gac11 through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the support widget on the Platform, staffed by Indonesian-speaking agents around the clock.
• Response Time: gac11 aims to acknowledge all written enquiries within 2 hours and provide a substantive response within 24 hours during standard operating conditions.

For urgent account security matters — such as suspected unauthorised access or a compromised password — please contact live chat immediately for the fastest possible response. Email is suitable for general enquiries, formal complaints, and document submission.