Your privacy matters to gac11. This Privacy Policy explains what personal data we collect when you use the gac11 platform, how we use and protect that data, and what rights you have over it. Please read this document in full before registering an account or using any of our services.
All data transmitted between your browser and the gac11 platform is protected by industry-standard 256-bit SSL encryption, ensuring that your personal and financial information cannot be intercepted in transit.
gac11 does not sell, rent, or trade your personal data to third-party marketing companies. Your information is used solely to operate your account, process transactions, and improve your experience on the platform.
We collect only the data that is strictly necessary to deliver our services. We do not request information that serves no legitimate operational or compliance purpose, and we regularly review our data inventory to remove outdated records.
You can opt out of all promotional communications at any time via your account settings or by contacting support. Withdrawal of marketing consent does not affect your ability to continue using gac11's gaming services.
Personal data held by gac11 is stored on access-controlled, encrypted servers. Physical and logical access controls are reviewed regularly, and all staff with access to Member data undergo data-handling training.
You have the right to request a copy of the personal data gac11 holds about you, and to request deletion of your data subject to our legal retention obligations. Requests are processed within 30 calendar days of receipt.
gac11 ("we", "us", "our") operates the online betting and gaming platform accessible at gac11.net (the "Platform"). We are committed to protecting the privacy and security of every individual who visits, registers on, or interacts with the Platform, whether as a registered Member or as an anonymous visitor.
This Privacy Policy sets out in clear, precise terms: (a) what categories of personal data gac11 collects; (b) the specific purposes for which that data is processed; (c) the legal basis under which processing takes place; (d) with whom data may be shared; (e) how long data is retained; and (f) the rights you can exercise in relation to your personal data at any time.
By accessing the Platform, completing the registration process, or depositing funds via any supported Indonesian payment channel — including BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, OVO, DANA, GoPay, ShopeePay, or LinkAja — you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
This Policy should be read alongside gac11's Terms & Conditions and Responsible Gaming policy, both of which form part of the overall agreement between you and gac11.
For the purposes of this Privacy Policy, the following terms have the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person — including name, date of birth, address, email, phone number, payment details, device identifiers, and IP address. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure, or destruction. |
| "Data Controller" | gac11, as the entity that determines the purposes and means of processing Personal Data collected through the Platform. |
| "Data Processor" | A third party that processes Personal Data on behalf of gac11, under a data processing agreement, and solely according to gac11's documented instructions. |
| "Member" / "You" | Any individual who has registered an account on gac11.net or who interacts with the Platform in any capacity. |
| "Cookies" | Small text files placed on your device by the Platform or third-party services integrated within it, used to enable core functionality, remember preferences, and analyse usage patterns. |
| "KYC" | Know Your Customer — the identity verification process through which gac11 confirms a Member's identity, age (minimum 21 years), and Indonesian residency, as required by responsible gaming and anti-fraud standards. |
gac11 collects Personal Data across three broad categories depending on how you interact with the Platform:
3.1 Registration and Account Data
When you create a gac11 account, we collect the information you provide during the registration form, including your full legal name, date of birth, Indonesian residential address, email address, and mobile phone number. You must be at least 21 years of age and a resident of Indonesia to register. This data is mandatory — without it, we cannot open or maintain an account for you.
3.2 Identity Verification (KYC) Data
To comply with our responsible gaming obligations and anti-money laundering standards, gac11 may request a copy of your Indonesian National Identity Card (KTP) or valid passport, a proof-of-address document such as a utility bill or bank statement issued within the past three months, and documentation confirming the payment method registered on your account. This data is collected only when a KYC review is triggered — for example, upon your first withdrawal request or when cumulative transaction thresholds are reached.
3.3 Financial and Transaction Data
We record details of every deposit and withdrawal transaction on your account, including the payment method used (e.g., BCA, BRI, OVO, DANA, GoPay), transaction amounts in Indonesian Rupiah (IDR), transaction timestamps, and any reference numbers generated by the payment provider. We do not store full bank account numbers or e-wallet credentials on our servers; these are handled directly by the relevant payment processor under their own security protocols.
3.4 Gameplay and Betting Data
We maintain records of your activity on the Platform, including wagers placed on sportsbook markets (such as BRI Liga 1, EPL, Champions League, and AFF Cup fixtures), live casino sessions, slot gacor spins, Domino QQ hands, and sabung ayam (live cockfighting) rounds. This data is used for account management, dispute resolution, and responsible gaming monitoring.
3.5 Technical and Device Data
When you visit gac11.net, we automatically collect certain technical data, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited, session duration, and clickstream data. This data is collected via server logs and cookies and is used primarily for security monitoring and platform optimisation.
3.6 Communications Data
If you contact gac11 through live chat, email ([email protected]), or any other support channel, we retain a record of the communication, including the content of your messages, the time and date of contact, and any resolution reached. This data is used for quality assurance, staff training, and follow-up where required.
gac11 collects Personal Data through the following channels:
The table below summarises the specific purposes for which gac11 processes Personal Data and the legal basis applicable to each processing activity:
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account registration & management | Registration data, device data | Performance of contract |
| Identity verification (KYC) | KYC documents, registration data | Legal obligation & legitimate interest |
| Processing deposits & withdrawals | Financial data, registration data | Performance of contract |
| Providing gaming services | Gameplay data, financial data | Performance of contract |
| Fraud prevention & security | Technical data, financial data, KYC data | Legitimate interest & legal obligation |
| Responsible gaming monitoring | Gameplay data, financial data | Legal obligation & legitimate interest |
| Customer support | Communications data, account data | Performance of contract |
| Promotional communications | Registration data, gameplay data | Consent (opt-in) |
| Platform analytics & improvement | Technical data, gameplay data | Legitimate interest |
| Legal compliance & regulatory reporting | All categories as required | Legal obligation |
gac11 does not sell, rent, or share your Personal Data with third parties for their own commercial purposes. We may, however, disclose Personal Data to the following categories of recipients strictly on a need-to-know basis and subject to appropriate contractual safeguards:
Any third party that processes Personal Data on behalf of gac11 acts as a Data Processor and is bound by a written data processing agreement that prohibits sub-processing without gac11's prior authorisation and requires implementation of appropriate technical and organisational security measures.
gac11 uses cookies and similar tracking technologies — including web beacons, pixel tags, and local storage objects — to enable core platform functionality, remember your preferences, maintain your login session, and collect aggregate analytics data that helps us understand how Members use the Platform.
The cookies placed by the Platform fall into the following categories:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Enable core functionality: login sessions, account security tokens, deposit flow continuity. Cannot be disabled without breaking core features. | Session / up to 24 hours |
| Functional / Preference | Remember your language preference, display settings, and responsible gaming tool configurations between sessions. | Up to 12 months |
| Analytics | Collect aggregate, anonymised data on page views, session duration, device type, and navigation paths to support platform improvement. | Up to 24 months |
| Security / Fraud Detection | Assist in detecting bot activity, account takeover attempts, and suspicious session patterns. These operate in conjunction with our fraud-prevention partners. | Session / up to 30 days |
You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to log in to your gac11 account and access core platform features. Disabling analytics cookies will not affect your ability to use the Platform but will reduce gac11's ability to identify and fix usability issues.
gac11 retains Personal Data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The standard retention periods applied by gac11 are as follows:
When Personal Data is no longer required, gac11 will securely delete or anonymise it in accordance with our data disposal procedures. Where anonymisation is used rather than deletion, the resulting data can no longer be attributed to any individual and falls outside the scope of this Privacy Policy.
gac11 implements a layered security architecture designed to protect your Personal Data against unauthorised access, accidental loss, destruction, and disclosure. Our principal security measures include:
Subject to applicable law, you have the following rights in relation to the Personal Data gac11 holds about you. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days.
The gac11 Platform is strictly intended for adults aged 21 years and older. We do not knowingly collect Personal Data from any individual under the age of 21. The minimum age requirement of 21 years is enforced at the point of registration and verified during the KYC process.
If gac11 becomes aware that Personal Data has been collected from an individual who is under the age of 21, we will immediately close the associated account, void any transactions, and securely delete the relevant data without undue delay. If you believe that a minor has registered on the Platform, please contact us immediately at [email protected] so that we can investigate and act accordingly.
Parents and guardians are encouraged to make use of parental control tools and internet filtering software to prevent underage individuals from accessing online gambling platforms. gac11 actively supports age-restriction awareness initiatives across Indonesia. 21+ only. Please play responsibly.
The gac11 Platform may display references to or integrate functionality from third-party services — for example, payment processors such as BCA and OVO, or game providers such as Pragmatic Play and Evolution Gaming. While gac11 takes reasonable steps to ensure that integrated partners operate appropriate data protection standards, each third party operates under its own independent privacy policy.
gac11 is not responsible for the privacy practices, data handling procedures, or content of any third-party service. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of gac11, particularly those of your chosen payment provider. Your use of a third-party payment channel (e.g., transferring funds via BCA mobile banking or topping up via GoPay) is subject to that provider's own terms and privacy policy, over which gac11 has no control.
gac11 operates internationally and may, in the course of providing its services, transfer Personal Data to servers, processors, or affiliates located outside of Indonesia. Where such transfers take place, gac11 ensures that appropriate safeguards are in place to maintain a level of data protection equivalent to the standards described in this Privacy Policy.
Safeguards used for international data transfers include:
For further information about the international transfer safeguards applicable to your Personal Data, please contact [email protected].
gac11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, new legal obligations, or improvements to the Platform. When material changes are made — for example, changes that affect what data we collect, how we use it, or your rights — we will publish the revised policy on gac11.net/privacy-policy and, where practicable, notify registered Members by email to the address on their account.
The effective date at the top of this page will be updated to reflect the date on which the revised policy comes into force. Your continued use of the Platform following the effective date of any amendment constitutes acknowledgement of the updated Privacy Policy. If you do not agree with a material change, you should cease using the Platform and contact support to request account closure.
We recommend bookmarking this page and reviewing it periodically, particularly before making any significant transaction on the Platform.
If you have any questions, concerns, or complaints about this Privacy Policy or about the way gac11 handles your Personal Data, please contact us through the following channels:
You've reviewed our Privacy Policy — your data is in safe hands. Now explore Indonesia's premier sportsbook, live casino, and slot gacor library. Have questions? Check our FAQ first. 21+ only. Please play responsibly.